MC
Michelle C
1 reviews | Active since Jan 2024
30 May 2025, 15:03
Skitterblink Kempton Park - terrible service
We paid R 17,000 upfront with the hopes that Skitterblink Kempton Park would deliver on their cleaning promise - which was the newly built house deep clean option. They left areas uncleaned! When we complained and provided photographic proof of the really bad cleaning job, we were offered a refund (we only asked for 50%, because in fairness, they did clean the glass windows). That option was then taken off the table and the GM had to ask permission from the franchise manager. The manager on site who I pointed out that his team missed critical areas, said he was only 3 days into his job, no training and did not know what to look out for. If this was a small start-up, low cost, I could forgive this. But a massive team, empty promises and a ton of money paid over to them - its completely unfair.
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Skitterblink Cleaning Services's replyOfficial
05 Jun 2025, 09:01Hi Michelle,
Thank you for your feedback. We’d like to offer some clarification regarding the situation:
After our team completed the service, including a detailed walkthrough with you and three supervisors, you confirmed satisfaction with the result. Our records show that the service took place on 29 April, and your formal complaint was received on 4 May— days later. While we understand that issues sometimes come to light after the fact, our Terms and Conditions, which were acknowledged and signed, stipulate that any complaints regarding cleaning services should be lodged within 24 hours of service delivery.
Thank you for your feedback. We’d like to offer some clarification regarding the situation:
After our team completed the service, including a detailed walkthrough with you and three supervisors, you confirmed satisfaction with the result. Our records show that the service took place on 29 April, and your formal complaint was received on 4 May— days later. While we understand that issues sometimes come to light after the fact, our Terms and Conditions, which were acknowledged and signed, stipulate that any complaints regarding cleaning services should be lodged within 24 hours of service delivery.
You later informed us that you had used another provider and demanded a 50% refund. We requested a copy of the invoice or proof of service from the alternative provider you mentioned, in order to fully review all details before considering your refund request. Unfortunately, this information was not provided, and the executive decision was made to decline the refund request.
In relation to your comments about Johann: I would like to clarify that he is a newly appointed team member undergoing in-service training under the supervision of experienced senior staff, Lucy and Tanya. He was not the lead supervisor on site and was assigned to your property as part of his training program. While we regret that he may not have conveyed this clearly, it is equally unfortunate that this context was omitted in your public reviews, which has led to an incomplete and somewhat misleading representation of the Company.
At Skitterblink, we are committed to fairness and quality. We take every client seriously but will also stand by our team when procedures are followed professionally and in good faith.
Kindest Regards
Skitterblink
Skitterblink Cleaning Services's reply05 Jun 2025, 09:01
Official
Hi Michelle,
Thank you for your feedback. We’d like to offer some clarification regarding the situation:
After our team completed the service, including a detailed walkthrough with you and three supervisors, you confirmed satisfaction with the result. Our records show that the service took place on 29 April, and your formal complaint was received on 4 May— days later. While we understand that issues sometimes come to light after the fact, our Terms and Conditions, which were acknowledged and signed, stipulate that any complaints regarding cleaning services should be lodged within 24 hours of service delivery.
Thank you for your feedback. We’d like to offer some clarification regarding the situation:
After our team completed the service, including a detailed walkthrough with you and three supervisors, you confirmed satisfaction with the result. Our records show that the service took place on 29 April, and your formal complaint was received on 4 May— days later. While we understand that issues sometimes come to light after the fact, our Terms and Conditions, which were acknowledged and signed, stipulate that any complaints regarding cleaning services should be lodged within 24 hours of service delivery.
You later informed us that you had used another provider and demanded a 50% refund. We requested a copy of the invoice or proof of service from the alternative provider you mentioned, in order to fully review all details before considering your refund request. Unfortunately, this information was not provided, and the executive decision was made to decline the refund request.
In relation to your comments about Johann: I would like to clarify that he is a newly appointed team member undergoing in-service training under the supervision of experienced senior staff, Lucy and Tanya. He was not the lead supervisor on site and was assigned to your property as part of his training program. While we regret that he may not have conveyed this clearly, it is equally unfortunate that this context was omitted in your public reviews, which has led to an incomplete and somewhat misleading representation of the Company.
At Skitterblink, we are committed to fairness and quality. We take every client seriously but will also stand by our team when procedures are followed professionally and in good faith.
Kindest Regards
Skitterblink