None Refunding

I made a booking for the Epilfree treatment and paid when it was launched in October 2017. When I'm supposed to get the treatment, I was told the person who made the booking is not working there anymore. In fact the whole staff was not there anymore, new people were hired and they can't find my booking on the system. When evetually were able to see that I paid for the treatment, I was told that they can't do it anymore from their shop as they didn't have the licence to do the treatment. They said they'll refer me to another branch. I waited for almost the a month or two to receive the call as promised. Then I decided to cancel the treatment and ask for the refund. I am now told about the non-refund policy which I was never told about when I made the booking. The lady at Menlyn told me that I won't get the refund and she can only give me the voucher to get a new treatment for something else from them. I'm not willing to have any kind of treatment after this experience with them.