SKINNY COFFEE

I HAVE PLACED AN ORDER WITH SKINNY COFFEE ON 18/10/2017 ON THE SITE IT SAYS FREE DELIVERY WORLD WIDE I WAS CHARGED FOR SHIPPING AND NEVER RECEIVED A PARCEL AFTER IT WAS GUARANTEED 30 DAYS SHIPMENT ON 10/01/2018 I ASKED FOR A REFUND AFTER WAITING SO LONG NOW THEY REFUSE I DONT THINK ITS THE CORRECT WAY TO DO BUSINESS AND I DONT THINK ITS FAIR