They didn't care what it did to my skin.

I received terrible service from the company. On June the 8th, I started using their product which is the 10% niacinamide. I took a look at their company and saw people liking it. I have both oily and combination skin and the niacinamide fits the skin criteria. They say it takes 8 - 12 weeks to see the results and I was patient to wait. Yes at first I did purge which is exactly what every product increasing skin turn over does. I realized on the 7th week and a couple of days that I wasn't purging anymore but I was breaking out because purging doesn't leave dark marks. I had dark marks and more blemishes I stopped. There was no way I'd be better on the day it marks the full 8 weeks using the product. Purging has tiny little red ****les that hurt when touched but go away. Mine was just a clean fair breakout and it's okay that their product didn't work well with my skin. All I was asking is that they take accountability and honour their 365 day refund/return policy on their leaflet. I sent them pictures of how my skin was looking like before and after using their product. They didn't even bother answering my query but were posting stories of customers that bought their product. I bought the product via Takealot together with the Cetaphil face wash. I made sure I buy a non comedogenic face cream and Cetaphil was okay for me. Their response was "Send the product back to Skin functional offices". Firstly I did not buy it there but Takealot. Secondly that I will have to pay R85 for a corrier to return it so that they evaluate if I should or shouldn't receive the refund and that R85 is non refundable, basically, I'm losing again, financially and facially. They don't really have sympathy that their product did damage to my skin. I sent them pictures of how I was before and after but they did not care which really hurt my feelings as a consumer. How does a company expect one to pay for something to be returned to them yet its their product that ruined your skin. I once had problems with other facial products that irritated my skin, I understand, we have different skin types and the products don't blend well with every one, but those companies did refund me because they took accountability and understood the trauma the product did to my skin, surely that it confidence breaking. A zero rating is for them.