1 reviews | Active since Jul 2009
Superb customer service from Skin Functional
This proudly South African company deserves a rave review for its superb, professional and efficient customer care.
Following the failure of The Courier Guy to deliver my package from Skin Functional, as promised, and the company's questionable approach to customer service (I have yet to speak to any representative of the courier company, despite several emails and complaints), Skin Functional's Kevin Khosa stepped up to the plate (over a weekend, nogal) and investigated the matter.
Regular updates and phone calls from Skin Functional followed - and certainly showed up The Courier Guy's full-of-holes customer service policy (which has been lambasted and exposed in several recent reviews on this website).
Thank-you, Skin Functional, for ensuring that your customers are prioritised, every step of the way.
Thank you so much for taking the time to write such a beautiful review! We so appreciate your kind words. Once again, we are truly sorry for the inconvenience and massive frustration you have experienced with the delivery of your package. Your package continues to remain one of our priorities. We will continue to track and manage your package until you have received your delivery.
Thank you so much for taking the time to write such a beautiful review! We so appreciate your kind words. Once again, we are truly sorry for the inconvenience and massive frustration you have experienced with the delivery of your package. Your package continues to remain one of our priorities. We will continue to track and manage your package until you have received your delivery.