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semone G
1 reviews | Active since May 2015
26 Jan 2024, 12:28
A bit disappointed
After seeing all the amazing reviews on the skincare range, I decided to get the 5% niacinamide and the 1% retinol. I bought the products off of Superbalist on 24/01/2024. They were delivered yesterday. I was so excited to try them out. The package for the Niacinamide was open, well the sticker was open on the box and I didn't think much of it. When I tried it out, the lid of the bottle was loose and broke off. I'm not sure if I can still use the product now so I feel like I've wasted the money. The retinol was secured and the lid is all good.
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Replies (3)
Skin Functional's replyOfficial
27 Jan 2024, 07:40Hi Simone, We are terribly sorry for your experience. We ill reach out to you via email to send you a replacement. In future please reach out to us so we can fix these issues immediately.
Skin Functional's reply27 Jan 2024, 07:40
Official
Hi Simone, We are terribly sorry for your experience. We ill reach out to you via email to send you a replacement. In future please reach out to us so we can fix these issues immediately.
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semone G's updateReviewer Update
27 Jan 2024, 20:41**********
Can I please take the 2 stars back and give Skin Functional 10 stars for their exceptional customer service! They have already reached out to me to replace the above mentioned serum and sent me a little skin routine pamphlet. I am very impressed, they care for their clients and that's difficult to find these days. Thank you guys for reaching out to me, you have gained a loyal customer.
Can I please take the 2 stars back and give Skin Functional 10 stars for their exceptional customer service! They have already reached out to me to replace the above mentioned serum and sent me a little skin routine pamphlet. I am very impressed, they care for their clients and that's difficult to find these days. Thank you guys for reaching out to me, you have gained a loyal customer.
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semone G's update27 Jan 2024, 20:41
Reviewer Update
**********
Can I please take the 2 stars back and give Skin Functional 10 stars for their exceptional customer service! They have already reached out to me to replace the above mentioned serum and sent me a little skin routine pamphlet. I am very impressed, they care for their clients and that's difficult to find these days. Thank you guys for reaching out to me, you have gained a loyal customer.
Can I please take the 2 stars back and give Skin Functional 10 stars for their exceptional customer service! They have already reached out to me to replace the above mentioned serum and sent me a little skin routine pamphlet. I am very impressed, they care for their clients and that's difficult to find these days. Thank you guys for reaching out to me, you have gained a loyal customer.
Skin Functional's replyOfficial
29 Jan 2024, 07:39Thank you so much for your feedback Semone, we so appreciate it.
Skin Functional's reply29 Jan 2024, 07:39
Official
Thank you so much for your feedback Semone, we so appreciate it.