1 reviews | Active since Apr 2017

02 Nov 2017, 08:21

very distraught

I went to the skin renewal clinic in Irene. For u fer eye fillers. It costed me R 4850- I was told it would help with the hallow of my eyes and the darkness. The next day one side was lumpy which I was told was normal, I left it a week and the lumpy side is still lumpy and the other side is such a deep hallow that it just looks terrible. I made a follow up appointment with the Dr. he told me that this was normal and it’s in the correct position. I should wait for a few weeks to pass and it will settle more. It’s been nearly two months now. My face is ruined the hallow on one eye literally has a ring around it which I never had. I will never ever refer anyone to this clinic. It’s so pathetic. I will need to save up again to see another dr to rectify this or hope that it dissolves.

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Replies (4)
Skin Renewal
Skin Renewal's reply02 Nov 2017, 10:29
Official

Dear Farah,

We are truly saddened that you had a negative experience at our Irene branch.

We believe you are in contact with the branch at the moment to set up an appointment with our Doctor.

We will also be in touch with you during the course of the day to assist you with your concerns.

's update02 Nov 2017, 10:34
Reviewer Update
Good day. Yes I called the branch this morning for a follow up appointment. The Dr will see me today for the second time follow up as nothing has changed or “settled” since the first follow up. I will update on hello peter the results of what the Dr advises. Thank u
Skin Renewal
Skin Renewal's reply08 Nov 2017, 15:13
Official

It was great to make contact with you and chat. We value all feedback and we are happy that you are coming in for treatment. Regards Michelle

Skin Renewal
Skin Renewal's reply15 Dec 2017, 09:05
Official

Dear Farahnaz, thank you for your amazing review! We are so happy that we could assist you!

From negative to positive -

I just want to say a HUGE and massive thank you to Michelle and Dr Maureen for such special service and being treated so well with all my issues. I was not happy with my fillers under my eyes - I got to speaking to Michelle who set up an appointment with me with Dr Maureen. They really went the extra mile for me and I went back for a few appointments until I felt really satisfied. I can actually now say that my fillers have made a difference on my face. Thank you guys sooooo much for giving me your time and effort! Such a breath of fresh air to see that your customers actually matter to you! And thank you Michelle for always checking up on me a day after my appointments! Honestly I’ve never had a service provider that actually cares about clients so much :) I honestly refer anyone who asks me about my fillers to Skin renewal - to dr Maureen and I update my Instagram everytime I go for an appointment. Thank you thank you!!! I have included some pictures of before and after with fillers. And the last picture with make up on. You can see a significant difference. :)