Still waiting

<p>I went to Willowbridge on 13 January for a consultation with Dr. Graham Da Duncombe. What a lovely guy, he explained everything well to me and I felt like this time someone can do something about my ***mentation. I could not wait to start treatment. He asked a (dark long hair) lady to please ask pathcare for my blood work done the previous year. It is Friday and I am the last patient. Needless to say, I now know that she never followed up on that Monday. I phoned on 20 January to find out what is going on and also to please send my invoice to me so that I can claim from my medical aid. My invoice arrived the next week via email but I have heard nothing from them. So today is 27 January, my appointment was on 13 January. How long does this take? Do I claim back my consultation fee that does not mean anything without treatment or what happens next? Do I wait another 2 weeks?</p>