1 reviews | Active since Mar 2016
Pathetic Customer Service (IRENE Branch)
I have been receiving Laser Hair Removal from Illona since last year.<br> The first treatment burned me, with visible bruises on multiple parts of my face.<br> I visited the branch to show them the burning, and was brushed off as \surface burns\".<br> I decided to continue my treatment, because it was effective.<br> Illona did not offer me so much as an apology for the burns, let alone a discount on my next treatment!<br> <br> The loyalty program was never offered to me, even though I spend more than R1000 a visit.<br> <br> On 2 occasions, I unfortunately had to cancel my appointment on the day. For the one, I was a no-show.<br> I tried explaining to Illona that in the midst of my little girls asthma attacks and hospital visits, the last thing on my mind was a beauty appointment. I apologized profusely, however she is insistent that she will not book me for Saturday appointments any more. <br> When explaining that I work in JHB CBD and it is impossible for me to get my treatment done on any day other than a Saturday, she said \"Well then there is nothing that I can do about it\".<br> <br> Is this how much you guys value customers that not even the slightest bit of empathy can be displayed? Absolutely disgusting attitude"
It genuinely saddens us that you had a negative experience. At Skin Renewal we pride ourselves on offering the best service to each and every client; which has led to us being the market leader in our industry. Following our conversation today we clarified that luckily your skin was not burnt, but that you experienced a common, mild side effect following laser treatment. We are so pleased to hear that your results have been outstanding thus far. We are terribly sorry that your loyalty pack was never handed to you; you were in fact signed up at your 1st visit and your points have been accumulating. We will ensure this is received at your next visit. As per our earlier phone discussion, we would like to apologise again for any inconvenience suffered. We give you our guarantee that you are extremely important to us, and that we will endeavour to exceed your expectations every step of the way, going forward. Thank you for offering us the opportunity to turn this into a positive experience for you. We look forward to continuing your treatments at our Brooklyn branch in the near future.
It genuinely saddens us that you had a negative experience. At Skin Renewal we pride ourselves on offering the best service to each and every client; which has led to us being the market leader in our industry. Following our conversation today we clarified that luckily your skin was not burnt, but that you experienced a common, mild side effect following laser treatment. We are so pleased to hear that your results have been outstanding thus far. We are terribly sorry that your loyalty pack was never handed to you; you were in fact signed up at your 1st visit and your points have been accumulating. We will ensure this is received at your next visit. As per our earlier phone discussion, we would like to apologise again for any inconvenience suffered. We give you our guarantee that you are extremely important to us, and that we will endeavour to exceed your expectations every step of the way, going forward. Thank you for offering us the opportunity to turn this into a positive experience for you. We look forward to continuing your treatments at our Brooklyn branch in the near future.