Empty promises

The owner, Shaun, makes promises that he is not keeping. His promised to be on site for a whole day to oversee the installation and rewiring of our flat, but just send his 2 guys who cannot give a COC. After a phone call, he promised to come to check the next day - never pitched as his workers did not come to finish the job. Eventually pitched on the Monday. I was not impressed with his attitude, although his workers did a good job.