Treated like a ********

<p>INV 5674 EAST RAND MALL</p> <p> </p> <p>GOOD DAY. </p> <p> </p> <p>IT IS 1:57AM SUNDAY MORNIN AND I AM UNABLE TO SLEEP AS I AM STILL HORRIFIED WITH HOW I WAS TREATED TODAY AT YOUR SHOP. </p> <p> </p> <p>LET ME START FROM THE BEGINNING THE BEST I CAN.</p> <p> </p> <p>THE DAY I BOUGHT MY SHOES, THE TALL MALE REPRESENTATIVE ASSISTED KNEW OF MY CONCERNS OF AT LEAST TWO PAIRS OF SHOES AND ENSURED ME IF THERE WAS ANY PROBLEMS I WILL BE ASSISTED GLADLY IF I WANT TO RETURN THEM. </p> <p> </p> <p>BEFORE THE 8TH I PHONED TO COMPLAIN ABOUT TWO PAIRS, THE ONE I HAD CONCERNS ABOUT IN THE SHOP WHICH I WORE HOME AND THE OTHER PAIR WHICH LATER I FOUND HAD A LACE THAT WAS NOT IN THE HOLE. I SENT THE SALES REPRESENTATIVE PHOTOS ON WHATSAPP WHOM HAS GIVEN ME HIS NAME AS PHAMPA (WHICH TODAY I FOUND OUT IS ANOTHER LADY'S SURNAME) </p> <p> </p> <p>ALL 3 PAIRS I BOUGHT HAS PROBLEM. THE DAY I BOUGHT THEM I WAS TOLD ITS THE LAST PAIRS IN STOCK AND I DID RAISE MY CONCERN THAT THE TWO IS NOT FEELING RIGHT AND I WAS ENCOURAGED TO TRY IT AND SEE HOW IT GOES.</p> <p> </p> <p>TODAY, I WAS MET WITH AN ATTACKING BEHAVIOUR AND POLICIES THROWN IN MY FACE. EVENTUALLY WHEN THE LADY GOT HOLD OF SOMEONE ON THE PHONE, SHE STARTED OFF WITH IM LOOKING FOR A CASH REFUND AND GAVE SELECTED INFORMATION THROUGH TO THE OTHER SIDE OF THE PHONE. I ASKED IF I CAN SPEAK TO THAT PERSON AS I FEEL LIKE IM BEING TREATED LIKE A ********. THAT PERSON REFUSED TO SPEAK TO ME ASWELL. I DID SAY THEY ARE NOT GIVING ALL THE INFO THROUGH. </p> <p> </p> <p>I WAS TOLD BY THE REPRESENTATIVE TO RATHER GO TO GREENSTONE MALL AS THEY HAVE MORE STOCK AND A BETTER VARIETY AND HE WAS UNABLE TO GET A DRIVER TO ERMALL TO CHANGE MY SHOES. BUT NO ONE WAS WILLING TO LISTEN TO ME AND VERY QUICK TO ATTACK ME, DEFEND THEMSELVES AND THROW POLICIES IN MY FACE. </p> <p> </p> <p>NOW IM TOLD TO BRING THE ORIGINAL SLIP TO THE STORE AS TO NOT MAKE IT LOOK LIKE *****. SERIOUSLY?</p> <p> </p> <p>WHEN I PHONED TO COMPLAIN I SAID TO THE REPRESENTATIVE IM HANDING MY SLIP IN AND HERE IS MY INVOICE NUMBER. IT WAS OKAY THEN BUT TODAY WAS A TOTALLY DIFFERENT STORY AS NOW IT LOOKS LIKE *****.</p> <p> </p> <p>THERE IS SO MUCH MORE TO MY STORY BUT ALL I GET IS TO BE TREATED LIKE A ******** AND NOT A CLIENT.</p> <p> </p> <p>IVE LEFT THE SHOES AT THE STORE AND BEFORE I COULD EVEN WALK OUT THE DOORS I WAS IN TEARS. </p> <p> </p> <p>IF THIS IS PART OF YOUR POLICY TO TREAT CLIENTS LIKE THIS, THEN I'M AFRAID MY 10+ YEARS OF BEING A LOYAL SUPPORTER OF YOUR BRAND HAS NOW COME TO A BITTER END. </p> <p> </p>