Bad service and bad attitude

<p>I would like to bring to the managements attention the bad service we've received from one of there staff member's on Friday (6 January 2017) at your East Rand branch. This is unacceptable and because of that they've lost out on a customer. When we've entered the store on Friday the staff members talked about us in their language. I didn't take note of it at the time, only after our altercation I've realised that they were actually undermining us. My mother asked to fit one of the shoes, he brought it and we felt that it doesn't fit her nice. So I've asked the stouty guy if he could please give me the one on top, he didn't pay attention to me because he was too busy looking outside what's happening. Is that customer service?? I had to repeat myself twice, when he eventually decided to pay attention to me, I lost it and shouted out which one I want. He started saying I don't have to shout at him and I said to him if you could've looked at me when I first talked to you, you would've known which one I was talking about. He never borthered to take the shoe off, I told him we don't want to buy the shoes anymore. He then had the nerve to tell us we weren't gonna buy the shoes anyway. If that is how you treat customers, than I wouldn't want to buy from your shop.</p>