Bad product -Bad store policy. DON'T GO NEAR THEM

<p>My wife bought a pair of shoes from the Rosebank branch, they were correctly sized by the very capable assistant, Malcolm.</p> <p>She wore them for one afternoon and found the fabric had streched substantially. She took them back the next day. Malcolm needed to get authorisation from the regional manager, Lerato, to refund the damaged shoes.</p> <p>Lerato's response was shocking, she said that the shoes had been used and hence they could not refund as they were not resalable. My interperation is that they resell damaged goods.</p> <p>The operations manager, Amed Patel, will only give us a store credit, irrespective of the fact that the Consumer Credit Act requires the customer a full refund for products that fail.</p> <p>DON'T GO NEAR THEM</p>