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Florence N
1 reviews | Active since Sept 2021
25 Jul 2024, 20:53
Unfair customer service
S&K showroom had three different sneakers on an affordable price, I ordered the sneakers and the order was confirmed. Couple of days later I get an email that they will be refunding me because the website had a pricing glitch. How is that the customer’s fault that they had a pricing glitch? Why can’t the store acknowledge that the fault was on their end instead of compromising their customers. I would really appreciate to receive my order that I paid for, it is not my fault that the store had false advertising.
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Florence N's updateReviewer Update
05 Sept 2024, 15:50Till date I am still waiting for a response from the store manager Bushan. I spoke to Kabelo Moeti this morning and she has still not gotten a response from Bushan even after she has followed up with him. I haven’t even received the refund he said I would get back with his chest. He is also not responding to the consumer ombudsman regarding this matter
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Florence N's update05 Sept 2024, 15:50
Reviewer Update
Till date I am still waiting for a response from the store manager Bushan. I spoke to Kabelo Moeti this morning and she has still not gotten a response from Bushan even after she has followed up with him. I haven’t even received the refund he said I would get back with his chest. He is also not responding to the consumer ombudsman regarding this matter
