AVOID ANY PURCHASES

I purchases a pair of sneakers online on 25 May 2024. I was later informed they only have 1 pair in my size, but it is soiled, do they send it because they have no other and do not source from other outlets or do I want my money back. I asked if they are not able to contact any of their other stores or even the brand, I was told no, they can arrange for a refund and it will take up to 10 days to reflect. I informed the sales lady, I really want the shoe and processing a refund that will be available in 10 days is not an option, the Teamleader/manager would contact me to make an arrangement. The Teamleader/manager did not call as promised...instead they processed a refund on a platform we have no access to.

This is so disappointing, not only to they not comply to the Consumer Protection Act of South Africa, there is a lack of customer centricity , promises are not kept, decisions regarding your purchase and your money is made for you and they lack integrity