Unprofessional business deals

<p>A business for interior furniture called "Sk Custom Designs" which is a black owned business. I order a couch and was delivered as per agreement, however when the delivery guys came to my place they told me that one cushion was missing and it fell off on the hight way. I then called the owner he kept promising me that he will deliver the cushion. We are now in the third week and he is busy ignoring calls and my text messages.</p>