Unpaid Deposit during Covid 19 Pandemic

I paid a deposit for a wedding Sari in the last week of February 2020. In the next week or so, the Lockdown was announced and things were very uncertain.

I sent a fb message, emails and whatsapp messages to Saru in May and only got a response in June. I asked Saru if she could please give me a refund, and if not atleast a store credit to take something else. She completely refused saying only the wedding sari can be taken and must be paid for. How does one purchase a wedding sari (at an exorbitant price) when there is no longer a wedding?

Even though it is level 1 right now the wedding is still not taking place as the are a lot of restrictions still in place.

Given the circumstances around the situation, she should have been alot more understanding and have some sort of customer service. Having traveled from Pretoria, I have always heard good things about SK's products, but how can you run a business with such bad work ethic.

The pandemic was beyond my control and all my wedding vendors either refunded my deposits or gave me credit due to unforeseen circumstances even though it went against their policies to accommodate the situation.