WORST SERVICE FROM SCHEME

Member number ***6 - how many complaints must be sent through??? Nearly 5 months after service date. Claim for specialist still short paid. Then you hear no its paid but its not. Promises made call back will be given or feedback will be given. NOTHING HAPPENS. Is this the kind of service you deliver....will not tell people to join you as you do NOTHING. Matter will now be referred to the CMS - managers and team leaders never available or call back. Nobody calls back or gives feedback on complaint....This is really very very bad client service.....