Worst Service/don't pay what they have authorised

<p>I have been with Sizwe for the past 5years. Always been very happy with the service they provided. Since they moved over to their new system everything is a mess... I received pre-authorisation for MRI scan and admission from Sizwe, this was for 23rd of September.. they still have not paid these accounts, keep saying I have not obtained authorisation... I need this issue to be sorted out. Spoke the a consultant last week and she assured me the issue is with Sizwe and that they need to pay the accounts. Still not paid. Received statment again saying I did not receive authorisation. Please get into contact with my ASAP as I am taking further steps regarding this. We pay alot of money every month to be on this medical aid and are now receiving the worst service imagenable! Really supper dissapointed!!!</p>