Worst service

I've submitted a claim last year November, still haven't received any reply back. I've been struggling to get through their lines to get authorization, on the 5th attempt I was 2nd in line and the next second no 21?? On my 6th attempt, I got through to a lady working from home with extremely bad reception and slow internet. In the 20 years that I've been a member of Hosmed, this is the first time I'm frustrated. I also submitted two claims, received a mail a week ago that it has been resolved but still no payment has been received. I've send a claim in May only got paid in September, my membership is suspended although my payment are up to date. So disappointed in their service. Whats app number is also no help if answered you only get referred back to customer service