Worst medical aid ever. Customer serves-es is up to ****.

Worst medical aid out there, Gave me a 3 months waiting period for no reason, I tried finding out and asked them why do i have a waiting period but no answer for a whole month. I didn't sign the document to say i accept the 3 months waiting period so i canceled the membership because of this, They deducted the money from my account and now i am struggling my ass of to get thru to there membership department to refund my money it is 2 weeks now and i am sending them mails every single day but no reply. I phoned and all that gets said is that they don't have a contact number. I basically just lost R5000.00 for nothing. I wont recommend this medical aid to anyone out there, Their customer services is up to ****. If i knew this i would of rather spend the extra money and went to a better medical aid.