WORST MEDICAL AID EVER

<p>Good day</p> <p>Patient had surgery done in November and up to date they claim has still not being processed and paid</p> <p>It has been queried 100 times over and over again but all they can say is that its either rejected as no auth and when you give them the auth they say they will send the claim back and after querying it again we being told that its still in process and no feedback</p> <p>That is if you're lucky enough to get through to the fund without your call being disconnected and or placed on hold for hours with no consultant getting back to us.</p> <p> </p> <p>When requesting to speak to a team leader they are never available. The poor members that have claims are being handed over as their claims is not being processed and paid on time so now they getting a bad name whereas there medical aid should be name the bad one</p> <p> </p> <p>If I can compare Sizwe medical aid with the Governments medical aid Scheme !! Sizwe is by far the worst of them all.</p> <p> </p> <p>You Sizwe should train your staff to have phone ethics and the knowledge to work in a call center and to train your medical advisers how to process claims as we are not h to do your Jobs for you</p> <p> </p> <p>Get your medical administration and overall Get Sizwe right as I will make it my mission to refer all your patients to join another medical aid schemes</p> <p> </p> <p>With the unhappiest regards</p> <p>Juan</p> <p> </p>