Worst Medical Aid

Sizwe Hosmed continues to prove that they are the worst medical aid in the history of medical aids. It appears that everyone working there is *********** and does not know how to do their job. This is the second complaint that I am writing regarding the same incident. Previously they contacted me and promised to resolve the issue in 5 working days, they obviously did not and after a while, Loyiso Nqeto just stopped responding to my queries. I had a root canal done over two sessions in August. Before proceeding I contacted them and they agreed I could pay cash and they will reimburse me. I submitted all the necessary documents including bank statements that I have paid the service provider. After a hassle, Sizwe paid me a fraction of the money back. After querying again and speaking to various consultants, who always promised to escalate my query, I have had no feedback. It is so frustrating to deal with this medical aid.