Worst medical aid

I was for an operation in March last year. They paid the hospital on 1 April 2021 (when it was still Hosmed) and on 29 September Sizwehosmed reversed the payment. On my statement it says they received it to late. Me and the hospital straggeled a lot to get thrue, but no one knows why they reversed it. I have send email also, but nobody came back to me.

During last year I had to pay for dr's consults as the accounts were just not paid. I had to pay cash for 2 consultations. I have been trying to call. The customer service number rings until the end of days, I held on from being caller number 32 all the way to caller number 2 and the call cut. I Asked them on email why they don't pay and they said my visits was all been used. I asked for statement WITH dates of all dr's visits. I received email 'problem solved'. I am still waiting for the emails with the dates. On my statement it says it was not.