Worst customer service/call center.

What a nightmare, the worst customer care center. We have been members since 2012 with Sizwe, my husband went on pension the last 4 month we have bee trying to move from the group to an individual membership. You can't speak to membership directly, every time you get a new consultant, every time we get told something else and get send different forms to fill in. To the point were they now just went a created us as new members with late joining fees and waiting periods after we got told this will not happen we just have to pay R 14 000, which we did. I explained to them my husband is in remission and still gets some cancer treatment. Now he must wait a year before he can get this treatment.. Absolutely ridiculous.