Worst Customer Service Provided to New Member

Dear Treasure Mabunda; Thabani Msibi; Luyolo Makwabe; DR. Simon Mangcwatywa; as a new member I must say I am deeply shocked by the attitudes of Sizwe and 3Sixty health employees. I regret the day I cancelled my membership with another MA to join Sizwe. We submitted MA application on the 5th December 2019, to date there is no feedback. I am reaching out to you as Sizwe/3Sixty Health leadership team to intervene in getting my query resolved. I have so far spoken to more than six contact center employees who failed to provide me with details re status of my application and asked me to send an email. To date, I have sent more than 6 emails to 5 different ppl. The following individuals were sent more than 3 emails requesting feedback: '***'; '***'; ***';' ***'; Today I spoke to two ladies Molly who kept me on hold for over ten minutes and Mbali who informed me that the floor supervisor by the name of Kim Fourie does not speak to “clients”. It’s the first time in my 16 years of employment where I have been informed that leaders of an organisation do not engage with customers. Currently, my family and I do not have a medical aid due to the bad customer service provided by your staff and they just don't care and would not be bothered by my concerns.