BP
Brenda P
1 reviews | Active since Dec 2019
04 Mar 2025, 09:05
Worst customer service
This is the worst customer service ever. 4 months after services claim still not processed correctly. Promises made that claim has been escalated for review. Boitemelo promised to call back with feedback - no feedback received as yet. Rose in call centre ended call this morning. When requesting to speak to a senior - all in meetings. No feedback received up to date for a claim incorrectly paid by scheme. Contribution of nearly R10 000.00 per month and this is the service the member receives. Empty promises made with no feedback and doctor handed member over for the outstanding money!!!! Date of service 4 November 2024 for PR***. GET THIS SORTER ASAP and supply feedback urgently
Helpful (0)
Replies (6)0
Replies (6)
Sizwe Hosmed Medical Scheme's replyOfficial
04 Mar 2025, 09:08Dear Brenda,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number so that we can assist accordingly.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number so that we can assist accordingly.
We appreciate your patience.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply04 Mar 2025, 09:08
Official
Dear Brenda,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number so that we can assist accordingly.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number so that we can assist accordingly.
We appreciate your patience.
Sizwe Hosmed team
BP
Brenda P's updateReviewer Update
04 Mar 2025, 09:25The membership number in question is ***6
BP
Brenda P's update04 Mar 2025, 09:25
Reviewer Update
The membership number in question is ***6
Sizwe Hosmed Medical Scheme's replyOfficial
04 Mar 2025, 09:26Received with thank you, Brenda.
Do you perhanps have call reference numbers of this query?
Do you perhanps have call reference numbers of this query?
Sizwe Hosmed Medical Scheme's reply04 Mar 2025, 09:26
Official
Received with thank you, Brenda.
Do you perhanps have call reference numbers of this query?
Do you perhanps have call reference numbers of this query?
BP
Brenda P's updateReviewer Update
04 Mar 2025, 09:33N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, AND THIS IS EXCLUDING THE FOLLOW UP'S DONE BY PR. PAPER CLAIM SENT TWICE WF***5N***2 AND WF***4N***2 ]
BP
Brenda P's update04 Mar 2025, 09:33
Reviewer Update
N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, N***, AND THIS IS EXCLUDING THE FOLLOW UP'S DONE BY PR. PAPER CLAIM SENT TWICE WF***5N***2 AND WF***4N***2 ]
Sizwe Hosmed Medical Scheme's replyOfficial
04 Mar 2025, 09:34Excellent! Thank you, Brenda.
Feedback will be provided.
Feedback will be provided.
Sizwe Hosmed Medical Scheme's reply04 Mar 2025, 09:34
Official
Excellent! Thank you, Brenda.
Feedback will be provided.
Feedback will be provided.
BP
Brenda P's updateReviewer Update
04 Mar 2025, 09:41When??? I have been hearing this since the 3rd of January - nobody gives feedback
BP
Brenda P's update04 Mar 2025, 09:41
Reviewer Update
When??? I have been hearing this since the 3rd of January - nobody gives feedback