WORST CUSTOMER CARE EVER

I am getting tired of this useless scheme. Promises made that claim has been processed. Then get an email from the practice that claim is still short paid. On 10.3.2025 Hilda at CC said claim will be paid in full for the specialist - Ref Nr N***. Yester practice emailed and said claim still short paid with R8801.82???? Ref Nr given N***. Service date was 4.11.2024 and we are still struggling to get claims paid. Calling every week. No bother about members telephone bill. I want the CEO to give me a call regarding this claim that people don't know how to pay - and if no joy is found I and the practice will be taking the scheme to the CMS. Member nr ***6. Pr in question ***. You have no problem taking contribution of R9788.00 monthly but can't deliver on promises made. Nobody comes back to you and when they do they say claim has been paid but still NOT. And to make matters worse this is not the first hello peter?????