Worse customer servive

Bad medical aid i have ever used my child was prescribed an ointment by a specialist they went to pharmacy same friday they refused to pay and asked for authorisation. i send email pharmacy send email but not getting any positive response. 7 days after but they are giving me excuses. while my child is sick but R6900 is deducted every month. i am even in the process of cancelling medical aid this month this is very frustrating. Napo was very ******** and very rude they are even cant wait to hang up the phone. spend R300.00 on airtime for nonsense