Waste of Money - rather change before its too late

Terrible Service. I took a plan which covered Chiro treatment. I visited the Chiro on the 17th of February and to date she has not been paid for the services. I have called Sizwe a total of 13 times since Always to be given a new story. I was assured by 2 EMPLOYEES (Queen and Xolani) that the claim would be paid end of March and they apologized as they used the wrong code for my plan and the claim department rejected it initially which was their mistake. Its now the 8th of April numeorus calls and all they say is they can escalate again and to quote Junior who I spoke to "Just wait and see when they pay, see what happens" and that he cannot do anything else. Cannot contact the claims department, cannot speak to his teamleader Priscilla. All I need to do is wait. Wait hwo long ? Is nearly 2months not enough. Worse service provider. Emailed complaints and still nothing