NM
Nkgethi M

1 reviews | Active since Oct 2016

16 Oct 2019, 08:38

Voese****Three days queries se foot

It seems like the only way to get attention from this medical Aid is through Hello peter. I do not like this unhealthy relationship. I'm gatvol with Sizwe is not funny. How many three days should one wait for a query to be resolved. How many? How long should one wait to be registered on a program as requested by you, yet it seems like I have to beg? How many times I have to get emails and calls from Dr looking for their money and Sizwe does not give a **** , yet I pay my premium, yet I have those benefits. My ref number for September 549258. Till now dololo, do you care??. Your days are numbered. I cannot take this anymore. Nomasonto Sikwe sends an email, you reply, then she redirects you to Queries again, where you will have to wait another 3 - 5 working days. When do people actually just work, resolve issues and move to the next and give a great service. When??Sies mann!!!

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Replies (2)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply16 Oct 2019, 08:56
Official
Dear Nkgethi,
 
We acknowledge receipt of your comments. One of our consultants will  contact you shortly to assist with your query.
 
With Care,
Team Sizwe
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply17 Oct 2019, 13:08
Official
Good day  Nkgethi, 

Your query has been resolved. 

With Care,
Team Sizwe