Virtually Non-Existant Customer Service and Poor Claim Payments.

Been struggling to have my husband's care plan updated and having his claim paid from PMB from inception of our membership! Also been having issues with them paying hospital ward fees for a hospital that charges medical aid rates....sent emails in vain as I am waiting for a response on an email sent in February and again in Mid July....it's a sad occurance when one pays nearly R8 000 a month, and you do not get the service you pay for......and when you call the call centre they cannot even tell you for what the short payment was for and tell you to check the hospital pre-auth