Very poor service delivery with Hospitazation

If I could rate 0 I would. We have been struggling since January to get a authorisation number sorted out for a period where my grandfather was in the hospital, and passed away. We are sitting with over 300k worth in medical accounts because the medical aid is not getting the authorisation done, everythime I call to follow up I am met with the case is with the Medical Advisor and that we should wait. In the meantime we are being harrased by the creditors and we have no answeres. Seriously ppor service at this stage, we are considering leaving and going somewhere else. Shame on you Sizwe Hosmed, you need to do better