MS
Martie S
1 reviews | Active since Jun 2020
21 Jan 2025, 13:41
Very Bad Service
Very Bad Service - We are paying a lot of Money for Medical Aid and cannot use it. I have been trying since Monday to buy a Wheelchair for my daughter who had a Foot Operation in both feet and cannot walk for the next 6 weeks.
Sizwe Hosmed gave Authorisation and told me there are R16 000 funds available.
Since Monday and after R100 airtime and so many calls we are still not helped.
Today when I phoned Dischem to see if Claim went through I was told that Sizwe Hosmed said ther are NO FUNDS.
Where is my fund of R16 000.00 since yesterday and today gone two?????
Know I m sitting with a child that cannot walk and a Authiraisation that CANNOT BE USED!!!!!!!!!!!!!
If I send emails we must wait 5 days?????????????????
Helpful (0)
Replies (3)0
Replies (3)
Sizwe Hosmed Medical Scheme's replyOfficial
21 Jan 2025, 13:46Dear Martie,
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided details of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided details of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply21 Jan 2025, 13:46
Official
Dear Martie,
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided details of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided details of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's replyOfficial
21 Jan 2025, 13:47Dear Martie
Our sincere apologies for this mishap. Kindly allow us to look into this matter asap and get resolve to your query.
Regards
Sizwe Hosmed Team
Our sincere apologies for this mishap. Kindly allow us to look into this matter asap and get resolve to your query.
Regards
Sizwe Hosmed Team
Sizwe Hosmed Medical Scheme's reply21 Jan 2025, 13:47
Official
Dear Martie
Our sincere apologies for this mishap. Kindly allow us to look into this matter asap and get resolve to your query.
Regards
Sizwe Hosmed Team
Our sincere apologies for this mishap. Kindly allow us to look into this matter asap and get resolve to your query.
Regards
Sizwe Hosmed Team
MS
Martie S's updateReviewer Update
21 Jan 2025, 14:21You keep on Embarrasing uS when we need something on the Medical Aid.
It is a New Year New Funds and we did not use it and now the Funds are finished??????
We must drive up and down to the supplier to heaar the same news every time we cannot claim???????
Buit when I call you every thing is fine, I do not understand as you keep on Declining!!!!!!!!!!!!!!!!!!!
Are you going to py our Petrol and Phone calls, we CANNOT wait 5 days until you decide to respond, it is totally UNACCEPTABLE!!!!!!!!!!!!!
It is a New Year New Funds and we did not use it and now the Funds are finished??????
We must drive up and down to the supplier to heaar the same news every time we cannot claim???????
Buit when I call you every thing is fine, I do not understand as you keep on Declining!!!!!!!!!!!!!!!!!!!
Are you going to py our Petrol and Phone calls, we CANNOT wait 5 days until you decide to respond, it is totally UNACCEPTABLE!!!!!!!!!!!!!
MS
Martie S's update21 Jan 2025, 14:21
Reviewer Update
You keep on Embarrasing uS when we need something on the Medical Aid.
It is a New Year New Funds and we did not use it and now the Funds are finished??????
We must drive up and down to the supplier to heaar the same news every time we cannot claim???????
Buit when I call you every thing is fine, I do not understand as you keep on Declining!!!!!!!!!!!!!!!!!!!
Are you going to py our Petrol and Phone calls, we CANNOT wait 5 days until you decide to respond, it is totally UNACCEPTABLE!!!!!!!!!!!!!
It is a New Year New Funds and we did not use it and now the Funds are finished??????
We must drive up and down to the supplier to heaar the same news every time we cannot claim???????
Buit when I call you every thing is fine, I do not understand as you keep on Declining!!!!!!!!!!!!!!!!!!!
Are you going to py our Petrol and Phone calls, we CANNOT wait 5 days until you decide to respond, it is totally UNACCEPTABLE!!!!!!!!!!!!!