VERY BAD MEDICAL AID NOW SINCE UNDER CURATORSHIP

WORST MEDICAL AID EVER NOW- SIZWE HOSMED YOU TAKE OUR MONEY BUT DO NOT PAY DOCTORS OR HOSPITAL BILLS??? WE CALL AND HOLD FOR OVER AN HOUR? WE ARE BEING TURNED AWAY BY DOCTORS AND HOSPITALS. WE HAVE OFFICIALLY CANCELLED THIS BAD SERVICE. AND STILL YOU TAKING MONEY???SINCE SEPTEMBER WE ARE TREATED AS PRIVATE!!!! YOU DO NOT REFUND US, MY HUSBAND NEEDED AND OPERATION IN OCTOBER, WE SEND THE E MAILS FOR UPFRONT PAYMENT, YOU JUST IGNORE US....DO WE ALSO HAVE RULES AS MEMBERS OR ONLY YOU????? TO SEE A DOCTOR WE WERE TOLD THEY NO LONGER ACCEPT SIZWE HOSMED BECAUSE THEY ARE NOT PAYING CLAIMS. IF YOU MAKE A PHONE CALL IT TAKES NEARLY AN HOUR TO SPEAK TO SOMEONE, AND WE MUST PAY THE CALLS. ON THE PORTAL YOU SHOW CLAIMS SETTLED?? WITH WHO? NO AMOUNT SHOWING...NEXT CLAIM SHOWS PAID. NOTHING WAS PAID. YOU SAID 3 - 5 WORKING DAYS ON YOUR CLAIMS.....NOTHING HAPPEN!!! YOU ARE VERY FAST TO TAKE THE NEW HIGER ± 20 % INCREASE CONTRIBUTIONS FROM 1 NOVEMBER YOU DIDNT GIVE US A CHOICE, IF WE WANT TO GO TO OTHER OPTIONS.!!!! CAN SOMEONE PLEASE ADVICE ME WITH THE ONBUDSMAN CONTACT DETAILS????