Very bad communication with member.

As a long time member of Sizwe,I am very concerned at what is happening at Sizwe,since the last management shuffle. I now no longer get an email to say what has been paid towards a claim sent to Sizwe,I have no idea what amount I will need to pay,that is charged when a Doctor etc charges above Medical Aid rates. Sizwe fail to answer my e mails,only to give me a reference number,which then fails to go further. Do I not have a right to know what portion is being paid by Sizwe ? I have the same problem when I phone Sizwe,they say they will look into the matter,again nothing happens. Is this Medical Aid in danger of failure,after so many good years of good service. Do other members have the same problem ? Anthony John