HL
Helen L
1 reviews | Active since May 2018
25 Jan 2022, 16:06
Useless service
I wish there were minus stars. Most useless customer service that I have ever experienced. After 2 months my mother's request to change her option eventually came through. No surprise that her premium is completely wrong, the effective date is wrong. This after we send the same documents 5 or 6 times if not more. They are useless there is no other word. I will be lodging a complaint with medical aid board because somebody needs to stop these kind of useless people to ever operate anywhere.
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Replies (3)
Sizwe Hosmed Medical Scheme's replyOfficial
25 Jan 2022, 16:24Dear Helen,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply25 Jan 2022, 16:24
Official
Dear Helen,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
HL
Helen L's updateReviewer Update
28 Jan 2022, 05:38Sizwe were very quick to get back to me. The person who called, wrote an email to some manager with the issues we're experiencing, and he promised to come back to me the next day. Still NOTHING !!!!!! In the meantime my mother is worrying because they will ONCE AGAIN be deducting the wrong among, for which there will be not enough funds so it will be rejected, and all because of their incompetence and lack of service !!!!. Maybe Sizwe should get the people who are so quick to come back when you have a complaint on hellopeter to do the work of the managers whose obviously not qualified to do their work.
HL
Helen L's update28 Jan 2022, 05:38
Reviewer Update
Sizwe were very quick to get back to me. The person who called, wrote an email to some manager with the issues we're experiencing, and he promised to come back to me the next day. Still NOTHING !!!!!! In the meantime my mother is worrying because they will ONCE AGAIN be deducting the wrong among, for which there will be not enough funds so it will be rejected, and all because of their incompetence and lack of service !!!!. Maybe Sizwe should get the people who are so quick to come back when you have a complaint on hellopeter to do the work of the managers whose obviously not qualified to do their work.
Sizwe Hosmed Medical Scheme's replyOfficial
29 Sept 2022, 11:03 Member assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.
Sizwe Hosmed Medical Scheme's reply29 Sept 2022, 11:03
Official
Member assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.