Useless. Pathetic. Zero client consideration/service

Over the past year, I have phoned, emailed, messaged Sizwe more times than I can count. All my emails get a reference number written by an autobot, but when I email again quoting the reference number, I just get an immediate autobot reply with a new reference number. NOONE ever ever responds to emails. When I call I hang on for an hour, get to speak to someone who can't help me, and I then get "transferred" to someone who can assist, only for the call to be dropped. So far in a year and a half I have had ONE message response....ONE.

I have gone so far as to write reviews on various social media and review sites. When I have done this, I have had a response from Sizwe almost immediately. And not just a message, an actual call. I get to speak to someone. The last time this happened was on the 2nd of February. I wrote a review, I got a call back within minutes, I could not hear 1 word from whoever I spoke to as their background noise was so bad, and they said they would email me whatever needed to be done. I responded within a few seconds of receiving the email quoting all the information they needed from me...and 11 days later not 1 single reply back. Not one. I have emailed the specific person 3 times now, and not 1 single response.

Sizwe are a disgusting, thoughtless, useless company with absolutely NO regard for their clients whatsoever. If I had the choice, I would never ever ever even consider using them. I beg anyone considering using Sizwe to ignore their platitudes of customer service and service hands down. They approved a series of 12 therapies for me for a chronic neck condition, of which they didn't pay so the doctor's rooms told me - not Sizwe - that they could no longer accept me as a patient as my medical aid has not paid them. This is but ONE issue I have had.

Useless. Pathetic. Zero client consideration/service