NH
Nomsa H

1 reviews | Active since Sept 2021

10 Feb 2025, 14:34

Useless customer service

Why do you take long to finalize claims? Its almost a month waiting for my claim to be finalized . this is irritating. its affecting my livelihoods

0
Replies (3)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply10 Feb 2025, 14:36
Official
Dear   Nomsa,

Thank you for submitting your query, and apologies for the inconvenience caused. 
Thank you for providing the reference number of the query. We will investigate and escalate the query for urgent attention. 

We appreciate your patience. 

Sizwe Hosmed team 
NH
Nomsa H's update12 Feb 2025, 10:20
Reviewer Update
Still waiting for feedback
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply12 Feb 2025, 16:21
Official
Good day, Nomsa. 

Kindly note that the confirmation letter detailing what has been authorised was shared via email.
A consultant will reach you to explain the exclusions 

Thank you for your pateince.