Urgent Assistance Required – Unable to Access Remittances & Poor Call Centre Service

I am extremely frustrated with the ongoing difficulties I am experiencing when trying to access my Sizwe Hosmed remittance information. For the past few weeks, I have been unable to reach your customer service line. Each time I call, the automated system places me in a queue with 30–40 people ahead of me, with a waiting time of 40–50 minutes. I have already spent hundreds of rands on airtime waiting for assistance. On the one occasion where my call was finally answered—after waiting more than 45 minutes—I was told that your system was down and that this was the reason I could not access the portal to retrieve my remittance. The consultant assured me that the documents would be emailed to me, but I have never received anything. I am now unable to log into my profile, as it keeps telling me that my username and password are incorrect, despite these being the same credentials I have always used. I need Immediate assistance in restoring access to my online profile or all my remittance from November 2025 to date email to me please.