Untrained personnel, doing customer sevices.

<p>By phone,firstly the recorded message instructions,are by different people,and the volume is so low,it is impossible if you are an elderly person,to hear.</p> <p>You will get cut off,if the agent thinks she has done enough for you.</p> <p>To contact Sizwe by e mail,you will not get an answer, if the Sizwe agent who recieves the e mail,had the courtesy to send an answer to my questions,then it would stop my frustration with Sizwe.</p>