Unprofessional, incapable staff!

My husband and I went for yearly blood tests on 25 Oct 2022. Payment still outstanding. I confirmed with Ampath payment is still outstanding and then phoned Sizwe Hosmed. Spoke to a very rude, very unprofessional guy. First he tells me accounts are both outstanding, then both of then were paid, then only one was paid and one still outstanding, then the accounts were submitted under wrong dependent code. When I asked him to clarify the situation he said Ampath must phone them!!! I've said it before and I will say it again - things are a huge mess since Sizwe took over the administration of Hosmed!!!!