Unpaid hosptial claim!!!! 6 months now threatening legal action!!!

After numerous attempts on contacting hosmed to try and pay my claim at Sandton Mediclinic i have given up, Now the hospital as threatening me with legal action and blacklisting, Judging the reviews here i can see why this is the worst medical aid after Hosmed amalgamated with Sizwe they went down to the gutters. Anyway I have been trying to sort this matter out for months now, and been given reference numbers then the call centre agent says they escalated they query to the claims department, after receiving a call from the hospital that the amounts are still not paid, i called again to enquire, the call centre agent told me the amounts were paid on 1st August 2023, after further studying the statements i find the amounts were paid and reversed, creating a counter-transaction. and the amount paid is ZERO. Firstly i have no idea why the payments were reversed, secondly i am Livid trying to contact them to sort this issue, they keep telling me its, paid, I dont know whos fooling who here. I might have to resort to the ombudsman. I am changing medical aids now, and dont want this nightmare still still on my head. I still have many outstanding claims for payments i made in cash that im waiting 3 months for. This medical aid is driving me nuts.....!!!!!!! I dont advise anybody to touch them with a ten foot pole.