Unhappy Member

I have always had the worse experience with Sizwe Hosmed Medical Scheme. Firstly they keep double debiting me every month. What is the issue with the billing team? I cannot be dealing with this every single month! Secondly My dad is on home oxygen and claims have not been paid from November 2025 , December 2025, January 2026 and February 2026. The Provider has been calling Sizwe many many times for these unpaid accounts but still no payments till date. They are wanting to take away the Oxygen. My dad needs the oxygen and now his health is in jeopardy because of you not paying these claims.Please can someone attend to this ASAP. I am in the process of sending this to CMS, This has been very stressful and unfair to your member! Member no ***. Cell no *** ref no for claims N*** from Oxygen Practice no: ***