Unhappy customers

Good day. To whom it may concern... So I'm exactly 40 weeks pregnant and for the 9months I've had issues with sizwe. I joint the materinty program when I was about 12weeks. And every doctors visit after that I had to pay a fee of R650 because customer service either forgot to put me on the program or they say that the medical aid funds are exhausted. I've spend thousands of rands on airtime calling to fix this problem I'm about to give birth at melomed and still I need to worry weather everything is sorted!... Secondly when I joined the program I was informed of a matinity bag which had to come in December or January 2017. Its February 2018 and nothing was delivered. For all the money that we spend on medical aid to get such bad service.