Unhappy client

I am writing to express my serious dissatisfaction with the lack of response to my HelloPeter review submitted on 8 April 2026 regarding Sizwe Hosmed Medical Scheme.

After submitting my complaint, I was assured that the matter would be attended to and that I would receive feedback. To date, no response or meaningful engagement has been provided. This failure to follow through on a committed response is unacceptable, particularly given the nature of the concerns raised and the service standards expected from a medical scheme.

The absence of communication reflects poorly on your customer service and raises concerns about your commitment to resolving member issues in a timely and professional manner.

I hereby request urgent attention to this matter. I expect a comprehensive response addressing my original complaint, along with a clear explanation for the delay and a definitive timeline for resolution. Should I not receive a satisfactory response within a reasonable timeframe, I will have no option but to escalate the matter further through the appropriate regulatory and consumer protection channels. Please treat this matter with the urgency it warrants.