PJ
Phumza J
1 reviews | Active since Apr 2026
08 Apr 2026, 12:18
Unhappy client
I am writing to follow up on the documents I submitted and to express my dissatisfaction about the service received which I also deem unprofessional. I have not yet received any response, which is quite concerning. Their last response was on the 16th of March 2026. The refund has been processed and sent for approval it was from Ms. Mathabo Thapo.
I understand that processing times may vary, however, I am aware of colleagues who submitted their documents at the same time and have already received their outcomes. This inconsistency is worrying and has raised concerns for me regarding the service being provided.
I would appreciate it if you could provide me with an update on the status of my application as soon as possible. Clear communication and timely feedback are very important, and I trust this matter can be resolved promptly.
I look forward to your response.
Helpful (0)
Replies (6)0
Replies (6)
Sizwe Hosmed Medical Scheme's replyOfficial
08 Apr 2026, 12:31Dear Phumza,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference numbers. We will escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference numbers. We will escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply08 Apr 2026, 12:31
Official
Dear Phumza,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference numbers. We will escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference numbers. We will escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
PJ
Phumza J's updateReviewer Update
08 Apr 2026, 12:49There was no refference, all communication was via email i can foward if its neded. These are people that i had communication with Mathabo Thapo <***>,
***,
Lanese du Plessis <***>,
***
***,
Lanese du Plessis <***>,
***
PJ
Phumza J's update08 Apr 2026, 12:49
Reviewer Update
There was no refference, all communication was via email i can foward if its neded. These are people that i had communication with Mathabo Thapo <***>,
***,
Lanese du Plessis <***>,
***
***,
Lanese du Plessis <***>,
***
Sizwe Hosmed Medical Scheme's replyOfficial
08 Apr 2026, 14:39Noted, thanks.
Kindly share your membership number so that we can assist accordingly.
Kindly share your membership number so that we can assist accordingly.
Sizwe Hosmed Medical Scheme's reply08 Apr 2026, 14:39
Official
Noted, thanks.
Kindly share your membership number so that we can assist accordingly.
Kindly share your membership number so that we can assist accordingly.
PJ
Phumza J's updateReviewer Update
08 Apr 2026, 14:46Member Number:***
PJ
Phumza J's update08 Apr 2026, 14:46
Reviewer Update
Member Number:***
Sizwe Hosmed Medical Scheme's replyOfficial
08 Apr 2026, 14:54Received, thanks.
Feedback will be provided.
Feedback will be provided.
Sizwe Hosmed Medical Scheme's reply08 Apr 2026, 14:54
Official
Received, thanks.
Feedback will be provided.
Feedback will be provided.
PJ
Phumza J's updateReviewer Update
10 Apr 2026, 09:57 I am writing to express my serious dissatisfaction with the lack of response to my HelloPeter review submitted on 8 April 2026 regarding Sizwe Hosmed Medical Scheme.
After submitting my complaint, I was assured that the matter would be attended to and that I would receive feedback. To date, no response or meaningful engagement has been provided. This failure to follow through on a committed response is unacceptable, particularly given the nature of the concerns raised and the service standards expected from a medical scheme.
The absence of communication reflects poorly on your customer service and raises concerns about your commitment to resolving member issues in a timely and professional manner.
I hereby request urgent attention to this matter. I expect a comprehensive response addressing my original complaint, along with a clear explanation for the delay and a definitive timeline for resolution. Should I not receive a satisfactory response within a reasonable timeframe, I will have no option but to escalate the matter further through the appropriate regulatory and consumer protection channels.Please treat this matter with the urgency it warrants.
After submitting my complaint, I was assured that the matter would be attended to and that I would receive feedback. To date, no response or meaningful engagement has been provided. This failure to follow through on a committed response is unacceptable, particularly given the nature of the concerns raised and the service standards expected from a medical scheme.
The absence of communication reflects poorly on your customer service and raises concerns about your commitment to resolving member issues in a timely and professional manner.
I hereby request urgent attention to this matter. I expect a comprehensive response addressing my original complaint, along with a clear explanation for the delay and a definitive timeline for resolution. Should I not receive a satisfactory response within a reasonable timeframe, I will have no option but to escalate the matter further through the appropriate regulatory and consumer protection channels.Please treat this matter with the urgency it warrants.
PJ
Phumza J's update10 Apr 2026, 09:57
Reviewer Update
I am writing to express my serious dissatisfaction with the lack of response to my HelloPeter review submitted on 8 April 2026 regarding Sizwe Hosmed Medical Scheme.
After submitting my complaint, I was assured that the matter would be attended to and that I would receive feedback. To date, no response or meaningful engagement has been provided. This failure to follow through on a committed response is unacceptable, particularly given the nature of the concerns raised and the service standards expected from a medical scheme.
The absence of communication reflects poorly on your customer service and raises concerns about your commitment to resolving member issues in a timely and professional manner.
I hereby request urgent attention to this matter. I expect a comprehensive response addressing my original complaint, along with a clear explanation for the delay and a definitive timeline for resolution. Should I not receive a satisfactory response within a reasonable timeframe, I will have no option but to escalate the matter further through the appropriate regulatory and consumer protection channels.Please treat this matter with the urgency it warrants.
After submitting my complaint, I was assured that the matter would be attended to and that I would receive feedback. To date, no response or meaningful engagement has been provided. This failure to follow through on a committed response is unacceptable, particularly given the nature of the concerns raised and the service standards expected from a medical scheme.
The absence of communication reflects poorly on your customer service and raises concerns about your commitment to resolving member issues in a timely and professional manner.
I hereby request urgent attention to this matter. I expect a comprehensive response addressing my original complaint, along with a clear explanation for the delay and a definitive timeline for resolution. Should I not receive a satisfactory response within a reasonable timeframe, I will have no option but to escalate the matter further through the appropriate regulatory and consumer protection channels.Please treat this matter with the urgency it warrants.