Unfair treatment and poor administration by Sizwe Hosmed

My employer submitted my membership termination form to the Sizwe Hosmed of which Sizwe Hosmed issued a membership termination certificate on 30 October 2025 with the termination/resignation date of 31 December 2025, to my surprise I received a text message saying my membership is terminated on 30 November 2025, something which I have questioned, and I did not receive any response from them, today the 1st of December 2025, I went to the pharmacy to get medication on my OTC but I was told it did not go through because the member is not active, however at the same time they keep on sending me messages about the HIV program, Sizwe Hosmed is not taking me serious or respect me as their client , I had to pay the medication cash from my pocket because of their poor administration which is unfair,