MT
Malekoba T
1 reviews | Active since Nov 2019
29 May 2025, 10:42
UNEXPLAINED SHORTFALLS ON PAYMENTS
I have been making follow-ups regarding shortfall payments, telephonically and even via email it seems like nobody is willing to assist me. Why is this medical aid scheme a problem especially after the merge of both schemes?
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Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
29 May 2025, 10:45Dear Malekoba,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply29 May 2025, 10:45
Official
Dear Malekoba,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
MT
Malekoba T's updateReviewer Update
29 May 2025, 11:10An email was forwarded with details to Loyiso Nqeto and Dineo Shuping for assistance. I have also mentioned on that email that I don't appreciate how the telephone was shut on my ears which seems like the caller, Loyiso take things personally instead of focusing on the problem. I still repeat I cannot be stuck with a hospital bill of R8651.20 which is a mystery.
MT
Malekoba T's update29 May 2025, 11:10
Reviewer Update
An email was forwarded with details to Loyiso Nqeto and Dineo Shuping for assistance. I have also mentioned on that email that I don't appreciate how the telephone was shut on my ears which seems like the caller, Loyiso take things personally instead of focusing on the problem. I still repeat I cannot be stuck with a hospital bill of R8651.20 which is a mystery.