Unconsented & ******** termination of Sizwe Hosmed Membership

My mother's Sizwe Hosmed membership was terminated without her instruction or consent. Since 5 Dec 2025, after Transparent Financial Services notified Sizwe Hosmed of her continued membership and change of pay point, I have been battling to get an active Certificate of Membership. I submitted a Continuation of Membership Form with 16 supporting documents. I have repeatedly e-mailed and phoned Sizwe Hosmed (holding on for 30min to 1 hour each time). I lodged a complaint with the Council of Medical Schemes. My mother is 85 years old and she cannot be without a medical aid. I cannot change to another medical aid as the 3-month waiting period is too risky at her age. I am ABSOLUTELY EXAPERATED as this morning I again received a termination of membership letter and a "resigned" certificate of membership from Sizwe Hosmed. I SIMPLY DO NOT KNOW WHAT TO DO ANYMORE!